Analysis of the Characteristics and Attitudes of Taxi Transportation Users in Urban Areas
Abstract
Taxi transportation represents an important component of the urban passenger transport system, characterized by a high level of accessibility, flexibility, and the ability to adapt to users’ individual needs. The aim of this study is to analyze the characteristics of taxi transportation use, as well as users’ attitudes and expectations regarding service availability, frequency of use, trip purpose, waiting time, travel distance, and taxi service prices. The research was conducted through an online survey covering respondents’ demographic characteristics, information on driving licence ownership, and habits related to taxi transportation use. A total of 157 respondents participated in the study, and the collected data were analyzed using descriptive statistics. The results indicate that respondents generally use taxi transportation occasionally, most frequently for going out at night, commuting to work, and traveling to other cities. Most respondents consider a waiting time of up to 5 minutes acceptable, while a waiting time of 6 to 10 minutes is most commonly considered the maximum acceptable waiting time. Taxi transportation is predominantly used for shorter trips, although a considerable proportion of respondents also reported using taxi services for longer journeys. A particularly significant finding is that the majority of respondents (70%) consider taxi service prices to be high. The results indicate that users recognize taxi transportation as a flexible and convenient mode of transport; however, the cost of the service represents one of the key factors that may influence the frequency of its use. This study provides a basis for a better understanding of users’ needs and for improving the quality and accessibility of taxi transportation in urban areas.
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